How Can a Tablet Ordering System Benefit Your Business?
A restaurant tablet ordering system lets your staff take orders at the table on a handheld device and send them straight to the kitchen or bar. Orders are more accurate, allergies and special requests are recorded properly, bills print while the customer waits, and staff can upsell sides and extras from the screen. Till Point supplies PocketTouch handheld ordering, which works on Android, iOS and Windows and links to your existing EPoS till.
One of the best ways you can improve and enhance the running of your business is, of course, to think about ways in which you can make your customers’ lives easier. You should also consider ways in which you can make your record taking and inventory control that bit simpler, too. A tablet ordering system, perfect for use on the go when serving tables and booths, could be just what your staff needs when it comes to providing an excellent, speedy and accurate service.
What Are Hand-Held Ordering Tablets?
Hand-held ordering tablets are, as their names suggest, portable units that you can use on the go while attending to tables around your bar, restaurant and eatery. A tablet ordering system will give your staff all the support they need when it comes to capturing specific orders, dietary requirements, and to advise of charges and overall costs. PocketTouch technology is very popular with mobile staff who need to capture all kinds of information while on the move.
When staff and servers would previously need to take paper and pen to take stock of orders and pricing, a handheld tablet will allow them to take down everything they need to know in a digital format. Tablets will allow users to access full table plans, as well as to set up smart presets and check stock levels.
Are you struggling to keep track of your orders on the go? There is nothing worse than having to advise a customer that there has been a mix-up with their order. Therefore, it makes sense to take as much control as possible to ensure accuracy and speed of delivery. Could a tablet ordering system be just what your team needs?
What Features Does a Restaurant Tablet Ordering System Have?
A restaurant tablet ordering system replaces traditional notepad-and-paper order taking with a faster, more accurate digital process. To offer your patrons accurate delivery of food and drink, it makes sense to upgrade and enhance your daily running as much as physically possible. Some of the features of hand-held ordering tablets outstrip those you would expect from traditional pen and paper:
- Communicates directly with your EPOS system. A tablet system will communicate directly to your EPOS system as well as sending orders directly to the kitchen, either via a kitchen printer or order screen.
- Prints bills and orders while customers wait. This is a great feature for those who find that they may normally need to wait for staff to physically process orders at tills. It also means that customers can request specific additions or changes to their orders, such as dietary tweaks, without needing to worry about such data going missing. For those diners who may have specific allergies, for example, this may be extremely comforting.
- Helps boost revenue. A tablet system can also boost revenue for your operation. A smart system tailored to your menu will allow staff to add on and advise of extra sides that can be added to specific deals, giving you more power and clarity when it comes to actively upselling customers on premium deals.
- Processes voucher codes at the point of sale. A tablet ordering system also lets staff process voucher codes at the point of sale, so customers have complete peace of mind over how much they will eventually need to pay. Custom messages and notes that staff can add to orders mean any specific requirements and requests customers may have are dealt with appropriately.
What Are the Overall Benefits of a Handheld System?
Moving a restaurant from paper pads to a tablet ordering system is just a simple, straightforward technological upgrade. However, as you can imagine, there are more than a few benefits to going digital. It is easier to manage notes and requests, and enhanced features will allow you to tailor and fine-tune customer experiences to a greater extent.
PocketTouch software is also extremely versatile and can be used across Android, iOS and Windows. It’ll blend in seamlessly with any existing POS software you may have in place, and what’s more, it may help you to keep track of tables, bookings, specific requests and even stock levels. All around, a tablet or hand-held device is likely to keep you and your staff on your toes and able to see the bigger picture without having to fumble around with extra bits of paper and awkward administration.
A tablet ordering system is going to be an ideal enhancement for both sides of the restaurant and hospitality experience. It’ll help to improve the quality of care and service for customers, and it may even save you money – and generate extra revenue – in the bargain. Therefore, now really is the time to start thinking about how a new system could benefit your daily running.
Upgrading to a tablet ordering system is one of the simplest changes a restaurant, bar or café can make — better accuracy, faster service and more revenue per table, without disrupting how your team already works. See how PocketTouch could work for your venue, and book a free demo with Till Point today.
Till Point already supports UK hospitality venues including Steelers Sports Bar, Harley’s Bar and The Angel Inn Blyth — see more of what our customers say
See a PocketTouch handheld ordering system in action. Book a free demo with Till Point on 01246 435004 or contact us online.
Rachel has over 25 years of hands-on experience in the EPoS industry, supporting hospitality and retail businesses across the UK.
As a long-time member of the Till Point team in Sheffield, she specialises in configuring and supporting custom point-of-sale systems that improve day-to-day operations.
Rachel's deep knowledge and customer-focused approach make her a trusted voice in practical EPoS solutions.