The Right POS System for Retail: 5 Must-Have Features

Working in retail means working in a fast-paced, busy environment, which can be made much easier by relying on great technology.

During a busy shift, one of the last things you want is to have to deal with a clunky payment device that slows down business operations.

That’s why our customers have found that having an efficient and reliable point-of-sale (POS) system is crucial for success in the retail world.

A feature-rich POS system can streamline business operations, improve customer satisfaction, and boost profits.

But with so many options available, how do you choose the right POS system for retail?

In this blog post, we will use our years of experience to explore the five must-have features of a POS system for retail stores that can help you take your business to the next level.

image of a bar in the hospitality industry


1. Accurate Reporting and Analytics

One of the most valuable features of a POS system for retail stores is accurate reporting and analytics.

With intuitive reporting capabilities, you can gain valuable insights into your sales, inventory, and customer behaviour.

This data-driven approach allows you to make informed decisions and optimise your business strategies based on what your customers are most satisfied with.

A comprehensive reporting system should provide detailed information on sales transactions, profits and losses, returns, and customer satisfaction rates.

By analysing this data, you can identify trends, measure the effectiveness of your marketing campaigns, and make data-driven decisions to improve your business performance.

Till Point Epos - Bakery Sheffield


2. Streamlined Inventory Management

Keeping your inventory in check is essential for any retail store.

A POS system with advanced inventory management features can help you keep track of your stock levels, streamline the ordering process, and prevent stock outs or overstocking.

With a comprehensive inventory management system, we’ve found that you can easily track your inventory in real-time, receive low-stock alerts, and set up automatic reordering.

This ensures that you always have the right products in stock when your customers need them, reducing the risk of lost sales and improving customer satisfaction.

ipad system

3. Seamless Integration and Omnichannel Capabilities

Increasingly, customers will expect a seamless shopping experience both online and offline.

A POS system with seamless integration and omnichannel capabilities allows you to provide a consistent and personalised experience across all channels.

With omnichannel capabilities, you can integrate your brick-and-mortar store with your e-commerce platform, mobile app, and social media channels.

This enables customers to shop online, make purchases in-store, check product availability, and access promotions and loyalty programs across all channels.

By offering a seamless shopping experience, you can enhance customer satisfaction and drive repeat business.


happy customer, customer loyalty

4. Customer Relationship Management (CRM) Functionality

Building solid relationships with your customers is crucial for long-term success.

A POS system with CRM functionality allows you to manage customer information, track purchase history, and provide personalised customer service.

With a CRM system integrated into your POS, you can easily access customer profiles, view their purchase history, and offer personalised recommendations or promotions based on their preferences.

This enhances the customer experience and helps you build customer loyalty and drive repeat sales.

online shopping

5. Secure Payment Processing

Making sure your customers’ payment information is secure is paramount in retail.

A POS system with secure payment processing capabilities can help protect your customers’ data and minimise the risk of fraud or data breaches.

We find that ensures that your customers’ payment information is encrypted and securely stored, providing peace of mind for you and your customers.

Additionally, a POS system with integrated payment processing streamlines the payment process, reduces the risk of human errors, and simplifies financial record-keeping.

It allows you to accept various payment methods, including cash, credit cards, mobile wallets, and contactless payments, providing convenience for your customers and ensuring a smooth checkout experience.

How do I choose the right POS system for retail?

Now you know the best features to look for when choosing your POS system, you can begin to take the next steps to investing in one.

When selecting a POS system for retail stores, it’s essential to consider your specific business needs and requirements. Here are a few additional factors to keep in mind that we see retail stores benefit from as our customers:

Scalability: Choose a POS system that can grow with your business. Consider whether the system can handle multiple locations, increased inventory, and a higher volume of transactions.

Ease of use: Look for a user-friendly interface and intuitive navigation. Your staff should be able to learn and use the POS system with minimal training quickly.

Customer support: Ensure that the POS provider offers reliable customer support and assistance. In case of any issues or questions, you should have access to timely and knowledgeable support.

Integration with other tools: Consider whether the POS system can integrate with other tools and software you use, such as accounting software, e-commerce platforms, or loyalty program applications.

Cost: Evaluate the overall cost of the POS system, including hardware, software, and ongoing fees. Compare different providers and consider the value you will receive for your investment.

Choosing the right POS system for your retail store

Choosing the right POS system for your retail store is essential for streamlining your business operations, improving customer satisfaction, and driving growth.

Every retail store is unique, so choosing a POS system that aligns with your business goals, size, and industry requirements is essential.

With the right POS system, you can ensure your business operations run as smoothly and efficiently as possible.

At TillPoint, we offer bespoke EPOS systems designed explicitly for retail, using our years of experience to identify exactly which features would benefit you. Get in touch with us today to find out how we can help you!